“The consumer choice and paying only for what the consumer wishes to watch, is the power, the new framework gives to subscribers. Direction to all distributors of television channels (DTH operators and MSOs) to ensure compliance of various provisions of the new regulatory framework for Broadcasting and Cable TV Services.

TRAI response to back reference dated 13.5.2020 received from Ministry of Information and Broadcasting (MIB) on TRAI Recommendations on Platform Services offered by DTH Operators dated 13.11.2019, Recommendations on Platform Services offered by DTH Operators, Recommendations on KYC of DTH Set Top Boxes. The subscribers can always request their service provider to modify (add or delete) their selection, even after choosing any package at present. Consumers are advised to take up their complaints with their respective service providers. Get all Telecom news from Ultra News via email: Don't forget to click on the activation link we send to your email. Online Telecom Consumer Complaints Monitoring System TRAI, Telecom Regulatory Authority of India, Government of India, GOI, Telecom, Broadcasting, Consumer, UCC, Broadband, Spectrum "JavaScript is a standard programming language that is included to provide interactive features, Kindly enable Javascript in … We use cookies to improve your experience on our site and to show you personalised advertising. “My DTH provider is forcing me to select a base pack for FTA [free to air] with 100 channels, which they say cannot be modified or deleted, and quotes that it is a TRAI mandate to have those 100 channels and they cannot change it,” complained a consumer of a prominent DTH provider in India. TRAI Act, 1997 does not envisage handling of individual consumer complaints by TRAI.

Consultation on Draft Tariff Order prescribing framework for commercial interoperability of Customer Premises Equipment (CPE) in DTH services, Supplementary consultation paper on Issues related to New DTH Licenses, Consultation Paper on Issue|Extension of DTH Licence, The Telecommunication (Broadcasting and Cable) Services (_____) (The Direct To Home Broadcasting Services) Tariff Order, 2013, Consultation Paper on Technical Interoperability of DTH Set Top Boxes. TRAI is making sure that all stakeholders in the DTH TV ecosystem make a smooth transition to the new regulations from February 1, 2019. Trai contact information and services description.
Amendment to the Direction dated 3rd December 2018 issued to broadcasters and distributors of television channels, relating to display of television channels. Consultation Note on Solution Architecture for Technical Interoperable Set Top Box.

“The Authority has been informed that some service providers are pushing certain packages, not allowing choice within first 100 channels, providing certain FTA channels irrespective of consumer’s options etc. Instead, consumers have complained, these cable and DTH operators are telling their customers that the ‘base pack’ cannot be changed and that any pack they add will be over and above this. TRAI has extended its helping hand to subscribers via a helpline. By using this website you agree to our Cookie Policy. Secretary, TRAI letter to Secretary, M/o I&B, Recommendations on Issues relating to Uplinking/ Downlinking of Television channels in India, Comments of TRAI on reference made by the Ministry of Information & Broadcasting on the issue of reducing the Licence fee for DTH Service Providers, Recommendations on interoperability and other issues relating to DTH. Telecommunication (Broadcasting and Cable) Services (Eighth) (Addressable Systems) Tariff (Second Amendment) Order, 2020, The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) (Third Amendment) Regulations, 2020, Telecommunication (Broadcasting and Cable) Services (Eighth) (Addressable Systems) Tariff (Amendment) Order, 2017, The Telecommunication (Broadcasting and Cable) Services Interconnection (Addressable Systems) Regulations, 2017, Telecommunication (Broadcasting and Cable) Services (Eighth) (Addressable Systems) Tariff Order,2017 (1 of 2017), The Telecommunication (Broadcasting and cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017, The Direct to Home Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) (Amendment) Regulations, 2009, The Direct to Home Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations, 2007, Direction to Tata Sky Limited to ensure compliance to Direct to Home Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations, 2007. All the subscribers are requested to choose wisely and select those channels that they wish to actually watch,” TRAI added. “In case any DTH / Cable Operator is insisting on predefined pack or bouquets without providing real choices, subscribers may report the same at TRAI call centre 0120 – 6898689 or e-mail at das@trai.gov.in,” it added. Complaints, if any, received in TRAI are forwarded to the service providers. This portal provides map based view for data visualization of the ratings collected via MyCall app. The Telecom Regulatory Authority of India has issued new directions to cable and DTH operators prohibiting them from forcing any channel other than Doordarshan’s on their consumers in the name of ‘base packs’ or ‘basic service tier’, and also set up a call center to deal with such complaints. TRAI also gave a phone number and email ID for consumers to register their complaints about any such errant behavior by their cable or DTH operator. TRAI Drive Test Portal: It is a portal to explore the results of independent drive tests done TRAI.

For any clarification/feedback consumer can contact Sr. Research Officer (Consumer Affairs) at e-mail daca[at]trai[dot]gov[dot]in. Response to Secretary, MIB DO Letter No. The subscribers are free to choose Free to Air channels and / or pay channels either on a-lacarte or in the form of bouquet or any combination thereof, even within the first one hundred channels,” it said. Note : TRAI has laid down framework for redressal of complaints of telecom consumers which provides for a two tier grievance redressal mechanism of complaint centre and appellate authority by every service provider. Direction to Broadcasting TV service providers, under section 13, read with sub-clauses (i) and (v) of clause (b)of sub section (1) of section 11, of the Telecom Regulatory Authority of India Act,1997,to stop display notice of disconnection or discontinue, Direction to modify Reference Interconnect Offer for Direct to Home platforms.

Such a swapping of channel will not have any impact on the network charges payable by the consumer to the cable or DTH service. However, many cable and DTH companies are learnt to have struck deals with certain channel owners to push their channels to consumers in a mandatory fashion, without giving the consumer the choice to turn their channels off. The move comes in the wake of hundreds of complaints on social media from consumers that their many DTH and cable operators are simply refusing to allow users to edit or change their base packs. Consultation Paper on Licensing Issues relating to DTH. In other words, any consumers should be able to log on to the website of the cable or DTH operator and remove any channel from his base pack or add any new channel to it. Complaints, if any, received in TRAI are forwarded to the service providers. Area-wise/service provider- wise details of complaint centre and appellate authority are available on web portal www.tccms.gov.in.
Recommendations on Ease of Doing Business in Broadcasting Sector. 8/3/2013-BPandL dated 03.09.2013, seeking recommendations of TRAI on certain terms and conditions for renewal of DTH licences, including an interim arrangement.


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